A little help, whenever you need it.
For app questions, privacy requests, or purchase troubleshooting, email support@satellitetrack.app.
Tell us what happened
Include your device model, iOS version, app version, and the steps that led to the issue. Screenshots can help; hide any personal information. Never send passwords or payment card details.
Manage a subscription
Open iOS Settings → your name → Subscriptions. Removing the app does not stop billing. See Apple’s cancellation instructions or request a refund from Apple.
Restore purchases
Sign in to the Apple Account used for the original purchase, open the app’s Pro screen, and choose Restore Purchases. An internet connection is required.
Location, AR, and reminders
Check location, camera, and notification access in iOS Settings. You can choose an observation site manually. For AR alignment, follow the in-app calibration guidance and move away from magnetic interference. Refresh satellite data and check the observation location and time if predictions look incorrect.
简体中文 · 支持
App 使用、隐私请求或购买问题，请联系 support@satellitetrack.app。请附上设备型号、iOS 版本、App 版本和复现步骤，截图中请隐藏个人信息，不要发送密码或银行卡资料。
管理订阅：iOS 设置 → 你的姓名 → 订阅。删除 App 不会停止扣款。退款请通过 Apple 的 reportaproblem.apple.com 申请。
恢复购买：登录原购买时的 Apple 账户，在 App 的 Pro 页面点击恢复购买，并确保联网。位置、相机和通知权限可在 iOS 设置中调整，也可以手动选择观测地点。AR 偏移时请按 App 提示校准并远离磁干扰；预测异常时请刷新数据并核对地点和时间。