Support
For app questions, privacy requests, or purchase troubleshooting, email support@satellitetrack.app.
Tell us what happened
Include your device model, iOS version, app version, and the steps that led to the issue. Screenshots can help; hide any personal information. Never send passwords or payment card details.
Manage a subscription
Open iOS Settings → your name → Subscriptions. Removing the app does not stop billing. See Apple’s cancellation instructions or request a refund from Apple.
Restore purchases
Sign in to the Apple Account used for the original purchase, open the app’s Pro screen, and choose Restore Purchases. An internet connection is required.
Location, AR, and reminders
Check location, camera, and notification access in iOS Settings. You can choose an observation site manually. For AR alignment, follow the in-app calibration guidance and move away from magnetic interference. Refresh satellite data and check the observation location and time if predictions look incorrect.